Return Policy

We are so confident of the ChillO Premium Air Lounge's quality we voluntarily offer 30 days manufacturer's warranty. 

You won't find that with the other brands!

PLEASE read the FAQs and the Troubleshooting guides before assuming the ChillO is faulty.

Please email some photos and a description of the surrounding events when submitting your claim.

All shipping will be at the claimant's expense.

If deemed to be a manufacturing flaw the ChillO may be repaired or replaced at ChillO's discretion. If deemed to have been damaged from abuse the claim will be closed with no further action.

This warranty does not include damage from misuse of any kind.

If you puncture your ChillO you can patch it with a tyre repair patch or good tape. 

If you tear your ChillO we can supply patch kits.

We also stock replacement liners at a nominal cost.